EP 20: The Folio with Jeff Jenson – VRMB

EP 20: The Folio with Jeff Jenson

Jeff Jensen and his team of concierges at Utopian Luxury Vacation Homes believe that personalization is luxury: that placing your favorite newspaper or a hat from your alma mater in your vacation rental can convey thoughtfulness and win repeat business.

But in order to personalize you need to know something about those guests — something personal. So from the moment of receiving the inquiry, Jeff’s correspondence team embarks on an information gathering mission to learn as much as possible about the guests: data that then gets put to good use in curation of the actual stay.
If you want to innovate like Jeff, consider a demo with our friends at PointCentral (free HVAC Analytics included from this landing page): https://www.pointcentral.com/vrmb/
Here are some links that may or may not have been mentioned in the show:

About the Author Matt Landau

Matt Landau is the Founder of the VRMB and the Inner Circle, two online resources dedicated to helping vacation rental owners and managers generate more bookings.