EP09: Pretext Support with Bernardo Retana – VRMB

EP09: Pretext Support with Bernardo Retana

  • 7 months ago

Bernardo Retana of Otium Residences in Marbella, Spain has a great pedigree of hospitality and finance. But what I like most about his topic here is its unconventionality — it’s innovative in that no one taught him or instructed him to do this. But simple enough that pretty much all of us could do it too.

I was drinking beers with Bernardo in Barcelona, Spain at the KigoWorld event, when he shared the Whatsapp idea. So I asked if we could quickly move rooms and archive the idea for you all to hear. The concept is to use Whatsapp as a concierge line of communication: to be there for anything the guest may need without necessarily feeling intrusive.

Oh and if you want to innovate like Bernardo, consider a demo with our friends at PointCentral (free HVAC Analytics included from this landing page): https://www.pointcentral.com/vrmb/

Show Notes

http://otiumspain.com/

https://www.otiumspain.com/residences

https://www.whatsapp.com

Transcriptions available in VRMB’s Inner Circle

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About the Author Matt Landau

Matt Landau is the Founder of the VRMB and the Inner Circle, two online resources dedicated to helping vacation rental owners and managers generate more bookings.

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