"Best Guest Communication Tool"
This year we were proud to include in our Keystone Awards several companies in the dynamic third-party vacation rental software market: an ever-growing galaxy of specialist tools that plug-into your RPMS in order to perform certain activities extraordinarily well. We chose to recognize these companies based on three criteria:
- Is the company a "fan favorite" mentioned frequently by raving fans in interviews, on forums, and via word-of-mouth?
- Does the company's specialty have a direct impact on profit ?, direct bookings, cleanliness, safety, and/or reviews?
- Does the company's category have a "satisfaction gap" in which there is far greater demand than current user satisfaction?
Guidebooks & guest apps are primordial to any guest experience and RueBaRue is a fan favorite that gets endorsed regularly (probably because most RPMS guidebook apps aren't sufficient).
RueBaRue gives guests all the information they need at their fingertips, reducing phone calls and email questions, and curating the destination discovery process in a digestible way. And according to users, great guidebooks lead to great stays.
We've done a group demo (Terry, Matt, and Nars, the Founder of RueBaRue) for your viewing pleasure.
What RueBaRue Users Are Saying...
"We’re now able to save time and money by going digital and giving guests the information they need to plan their vacation before they arrive. Great product, great service."
Rumbling Bald on Lake Lure
"We're ecstatic about RueBaRue. We've had so many compliments from guests about how easy it is to use and how everything they need is at their fingertips. We're also getting fewer calls about how to do things."
Cascara Vacation Rentals
"Having RueBaRue has tremendously cut the number of questions that guests have about the home and amenities, local attractions and places to eat."
Miss Kitty's Vacation Rentals
"We love RueBaRue! Their intuitive texting is the best in its class, and they have world-class customer service and fantastic people running the company."
Two Casitas
"My guestbooks and information now go out automatically by text and email at a pre-scheduled time. They look neat and professional and are super functional. I like that the platform can be customized to match my company's colors and logo. Guest feedback has been great!"
Carolina Properties
"This is, quite simply, the tool you need. We adopted it as a way to facilitate contactless check-in and cannot imagine operations without it. A must."
Jackson Hole Resort Lodging
"People want that local experience when they come here. Our RueBaRue guides help us provide that."
Beachcomber Vacation Rentals
"Answering questions about what guests can do in the area with the level of personal attention that I want to give takes time. RueBaRue solves this problem and more. They seem to add improvements before I even realize they’re needed."
Michael's Vacation Rentals